Services

Two ways to work with AYD.

Building something new, or making sure what you've already got is actually working — either way, here's where to start.

If you want to build something with AI, you need to nurture it

AI, Built For You

Start from scratch, built around your business and your budget — as a partner, not a vendor.

Customer Service Chatbot

AI-powered chatbot that handles customer queries around the clock, freeing up your team.

Proof Built and deployed for a customer-service voice AI using the Rasa CALM framework (Emotech).

Agentic RAG System for Accessibility Auditing

An intelligent system that assists and speeds up your accessibility auditing cycle.

Proof A production RAG system plus an agentic auditing tool for accessibility consultants (AxessAll).

Multi-Lingual Customer Segmentation

Using topic modelling, clustering and classification to understand who your customers are — across any language.

Proof Segmentation proven across ~13,000 customer reviews (Spike Insight); multilingual classification proven across 4 languages (BBC Monitoring).

Customer Service Chatbot

AI-powered chatbot that handles customer queries around the clock, freeing up your team.

Proof Built and deployed for a customer-service voice AI using the Rasa CALM framework (Emotech).

Agentic RAG System for Accessibility Auditing

An intelligent system that assists and speeds up your accessibility auditing cycle.

Proof A production RAG system plus an agentic auditing tool for accessibility consultants (AxessAll).

Multi-Lingual Customer Segmentation

Using topic modelling, clustering and classification to understand who your customers are — across any language.

Proof Segmentation proven across ~13,000 customer reviews (Spike Insight); multilingual classification proven across 4 languages (BBC Monitoring).

Already invested in AI? Let's make sure it hasn't drifted off course

AI Rescue and Optimisation

Already live? Let's make sure it's earning its place.

LLM-as-a-Judge Evaluation Framework

A semi-automated way to track your AI system's development and progress over its lifecycle.

Proof Scaled from 7 to 42 adversarial test cases across 14 categories for a customer-service voice AI (Emotech).

Business Alignment & Impact Analysis

Hypothesis testing and data-driven analysis to check your existing AI tool is actually meeting your business goals.

Proof Underpins a seven-layer national AI platform strategy for AxessAll.

LLM-as-a-Judge Evaluation Framework

A semi-automated way to track your AI system's development and progress over its lifecycle.

Proof Scaled from 7 to 42 adversarial test cases across 14 categories for a customer-service voice AI (Emotech).

Business Alignment & Impact Analysis

Hypothesis testing and data-driven analysis to check your existing AI tool is actually meeting your business goals.

Proof Underpins a seven-layer national AI platform strategy for AxessAll.

The full toolkit

What we build with — always shaped around you.

AI Strategy & Build

We help leadership decide where AI and data create value, then design the strategy, system architecture and governance to get there — the right model, the right tools, the right build. From a single opinionated recommendation to a multi-year transformation roadmap, grounded in what is genuinely feasible.

AI opportunity assessment Platform & system architecture Capability building & governance
Proof A seven-layer national AI platform strategy for AxessAll; AI-adoption guidance across 50+ organisations.

AI Evaluation & Optimisation

For AI that's already built or bought, we assess whether it's making a real impact and whether it's aligned with the business strategy. Automated LLM-as-a-Judge pipelines and classical evaluation methods stress-test behaviour, surface where it's underperforming, and guide what to fix — so the AI you've already invested in keeps earning its place.

AI impact & ROI assessment LLM-as-a-Judge evaluation Strategic alignment review
Proof An evaluation framework scaling 7 → 42 adversarial test cases across 14 categories for a customer-service voice AI (Emotech, Rasa CALM).

Chatbots & Conversational AI

We design and build chat and voice assistants — conversational flows, RAG-grounded answers, and the engineering to ship them reliably in front of real customers.

Conversational design & build RAG-grounded answers Voice & chat deployment
Proof Built and deployed for a customer-service voice AI using the Rasa CALM framework (Emotech).

AI-Enabled Automation

We build agentic systems and retrieval-augmented workflows that automate the repetitive parts of knowledge work — auditing, research, document processing and triage — while keeping a human in the loop where judgement matters.

Agentic workflows Retrieval-augmented generation Document & audit automation
Proof A production RAG system plus an agentic auditing tool for accessibility consultants (AxessAll).

Text Analytics

Reviews, tickets, transcripts, documents, social posts — we turn unstructured text into structured, decision-ready insight. Topic modelling to see the themes, sentiment to feel the temperature, and classification to route and quantify at scale.

Topic modelling Sentiment analysis Text classification
Proof A zero-shot correction layer lifting macro-F1 from 0.69–0.79 to 0.85–0.95 across ~13,000 reviews (Spike Insight).

Social Media & Media Analysis

We map how narratives spread, who is driving them and how audiences respond — across platforms and languages. Campaign and advocacy evaluation, disinformation and actor profiling, brand and reputation tracking, all at large scale.

Narrative & actor mapping Advocacy & campaign evaluation Multilingual media monitoring
Proof 43,000 posts across 5 markets for the Global Fund (Gates Foundation); actor profiling for Ofcom; influence mapping over 7.8M posts (ISD).

Customer Insight & Segmentation

We surface what customers actually think, in their own words, and segment them by need and behaviour rather than assumption. The themes, drivers and groupings that sharpen product, marketing and service decisions.

Voice-of-customer analysis Needs-based segmentation Driver & theme discovery
Proof Theme, topic and sentiment segmentation of ~13,000 customer reviews for a holiday operator (Spike Insight).

Are you ready to navigate through the sea of data?

Come aboard — book your free AI consultation now.